Shipping policy

When you place an order with us, our goal is to get it to you as quickly as possible. Most of our orders ship either the same day or next day, with some exceptions during especially busy times such as the holidays or after sales. We will do our best to notify you if there are any delays with your shipment.

The customer is responsible for providing the correct shipping address on the order. We are not responsible for packages shipped to an incorrect address if it was shipped to the address provided to us. In some cases we may contact you if it appears that the address provided is incorrect, and it is your responsibility to respond to us with the correct information. In these cases, your shipment will be held until we have a response.

In most cases, we are unable to make adjustments to an order's contents once it has been placed. Because our goal is to get the order to you as quickly as possible, our distribution center often processes the order within minutes or hours of it being placed. If you notice incorrect information on your order confirmation, please contact us immediately, and we will do our best to accommodate the necessary adjustment.

We currently offer two different U.S. shipping options:

Standard Shipping (USPS First Class)

  • 3-7 day delivery from the time of shipment
  • Free if your order total is $50 or more, including discount codes
  • $3.95 if your order total is under $50

Priority Shipping (USPS Priority)

  • 2-4 day delivery from the time of shipment
  • $7.95 for all orders 

Please note that we currently only ship to the United States. We hope to ship internationally in the future.

Missing Packages

Occasionally, packages get marked as "delivered" by a shipping carrier, but customers are unable to find them. We are not responsible for these "lost" packages, as once they are shipped out of our warehouse, we no longer have control over what happens to them. In these cases, it is the customer's responsibility to track the package down. We suggest checking your back door, front lawn, or with your neighbors. If you still cannot find it, you can contact the shipping carrier and open an investigation. They will often inform you that the package has been delayed in one of their processing centers and will be delivered in the coming days.

Packages that are lost by USPS will be replaced after the tracking status has not been updated for 15 days, and the results of an investigation show that the package was indeed lost. At this time, it is your responsibility to contact us to initiate the replacement. We are unable to issue refunds on lost packages, but we will replace the contents of the order at no cost to you.