Shipping and Return Policy
When you place an order with us, our goal is to get it to you as quickly as possible. Most of our orders ship either the same day or next day, with some exceptions during especially busy times such as the holidays or after sales. We will do our best to notify you if there are any delays with your shipment.
We offer three different shipping options:
- 3-6 day delivery from time of shipment
- Free if your order is over $50, otherwise $6
- 3 day delivery from the time of shipment. If your order is placed before 1pm EST it will ship the same day and you can expect delivery in 3 days.
- $14 for all orders
- Next day delivery if your order is placed before 1pm EST
- $25 for all orders
If you need to make special shipping arrangements please contact customer service and we will do our best to help. Please note that we currently only ship to the United States.
We will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer.
Our return policy lasts 60 days from the date your order shipped. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
Returns are processed using our self serving returns portal and are free for customers. To begin a return, please click “Start a Return” under Customer Info at the bottom of our website and follow the on screen instructions to receive your return label and send back your item.
Once your return is received, it will be inspected by our staff, and if it is accepted, we will refund your original form of payment and notify you of your refund. If your return is rejected, our customer service department will reach out to you to notify you why it has been rejected.
We are only able to process exchanges if the reason for the exchange is an error on our part, such as a damaged item or the wrong item was shipped. If this is the case, please contact customer service to initiate the exchange and a member of our staff will get back to you with a prepaid shipping label for you to send your item back. We will get the correct item shipped out to you as soon as the original item has been picked up by the shipping carrier.
If you are returning an item purchased on zutano.com and given to you as a gift, please contact customer service and request a gift return form. Send back your item with the form and you will receive a store credit to zutano.com for the value of your item plus $6 to cover the cost of shipping.
If you are not using our returns portal and shipping your product back to us manually, send your product to:
686 Belleville Ave
New Bedford, Massachusetts US 02745
Our goal is to make our shipping and returns process as seamless as possible for our customers. If you have any questions at all please contact customer service and we will be happy to help.