Zutano will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer.
To begin a return, please have your order number ready and click the link below:
Please note: If the first three letters of you order number are ZUT the returns portal will not work and you must contact customer service to process your return.
Here is some more information on our return process:
- Returns will only be accepted if you initiate the return within 60 days of the ship date of your order
- Please allow up to 7 business days for your refund once we receive your return
- If you are returning an item that was a gift, please contact us directly to process this return. You will receive a gift card to use on anything you'd like on zutano.com
- If the first three characters of your order number are ZUT the returns portal will not work and you have to contact customer service to process your return.