Important COVID-19 Return Policy Update: When you initiate a return and receive a return label, you have 30 days to get the return package into the mail before the label expires. We understand that these are challenging times and if you don't think you'll be able to return the package within 30 days, please contact us and we'll be happy to help make alternative arrangements.
Zutano will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer.
Please note that any products that say "final sale" in the description are non-returnable.
To begin a return, please have your order number ready and click the link below.
Here is some more information on our return process:
- Returns will only be accepted if you initiate the return within 30 days of date your your order shipped, except during Holiday extended return periods where you have 45 days
- Please allow up to 7 business days for your refund once we receive your return