Frequently Asked Questions

We do. Please refer to our Size Chart. If, after reviewing the chart you are still uncertain about what size to order email us at customerservice@zutano.com and we will be happy to provide you with more information.

Generally, we recommend going by the height unless your child’s weight is substantially over or under the suggested weight range. If you're still not sure email us at customerservice@zutano.com and we will be able to provide you with more information about the fit of specific pieces.

Clothing will shrink a little bit. We recommend washing in cold water and drying on low heat to achieve the proper amount of shrinkage in our 100% cotton clothing. Our sizing recommendations have a reasonable amount of assumed shrink built in.

Our Cozie pieces contain 70% cotton and 30% polyester; that 30% polyester prevents our Cozie Fleece items from shrinking.

We accept all major credit cards. You can also pay via PayPal or Amazon Pay.

An order may be modified or cancelled prior to shipping. Please contact us at customerservice@zutano.com to inquire whether it is still possible to change or cancel your order.

Yes we do. They are available in several different increments up to $250. They can be purchased online and will be sent to you via email with instructions for use.

Yes. A gift wrap option is available for $4.00 for your entire order. It can be easily added to your order in your shopping cart. Unless otherwise specified, your entire order will be wrapped together as a single gift. If you only want some items wrapped or your order contains gifts with multiple destinations please specify which items you would like wrapped together or not wrapped at all in the note section. You can split the order into as many separate gifts as you’d like and the cost is still $4.00.

We do not currently offer a Gift Registry. However, you do have the ability to create a Wish List to share with family and friends. Once you have signed in to your account it's as simple as shopping and clicking "Send to Wish List". Just remember, unlike a Gift Registry your Wish List does not track what has been purchased from your list.

Currently there is no option to request a gift receipt when purchasing online. If you would like to request a gift receipt please contact customerservice@zutano.com as soon as possible after placing your order so that we can include the gift receipt in your package.

Shipping is available anywhere in the United States or Canada.

Any duty or taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. It is important to remember this when sending gifts outside the US - the gift recipient will be charged duties and taxes if the gift is sent directly from Zutano.

Please refer to our Shipping section for details.

Orders are shipped within two business days of receipt. Our business days are Monday through Friday. We do not ship on Saturdays.

Your order will be received within the following amount of business days depending on your shipping speed-

Standard Shipping- 3-6 business days
3-Day Express- 1-3 business days
Next Day- if the order is placed before 1pm EST your order will arrive the following business day

To check the status of an order, you must log in to your account. If you do not yet have an account with Zutano, you can create one by going to My Account. To access the log in page you can also click on the account icon in the top right corner or you can click on “Track An Order” at the bottom of any page under “Customer Info”.

Your confirmation e-mail contains a tracking number, which you can use to follow the progress of your order. You will also find your tracking number in My Account under “Summary”.

We accept returns of unused merchandise up to 30 days from the date your order was shipped. More information on our return policy and instructions for returns and exchanges can be found on our Returns page.

Details of our privacy policy can be found here.

Details of our terms of service can be found here.

We love to get photos from our customers of their kids wearing Zutano! You can either tag us on social media by using #zutano or #bestbootiesever, or you can write a review of one of our products and submit a photo when you are prompted to do so. Please note that both of these actions give us the permission to use the photo on our social media accounts and in our marketing materials.

Our Z Rewards program has been discontinued, but if you have leftover points that went unused, you may contact customer service to receive a coupon code worth equal value to your points balance. Please make sure to provide the email you used for your Z Rewards account so that we can look up your account to see your balance.