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Frequently Asked Questions

Customer Information


Do you have a size chart?

If my child’s height is in one range and weight in a different range what size do I get?

Will this item shrink?

Payment Options

What are my payment options?

How do I change or cancel an order?

Gift Services

Do you offer Gift Certificates?

Do you offer gift packaging/wrapping?

Do you offer a Gift Registry?

Do you offer gift receipts?

Shipping and Handling

What countries do you ship to?

When shipping outside the US how are duties and taxes handled?

What are your shipping fees?

When will my order be shipped?

Once my order has shipped how long will it take to arrive?

How do I check the status of my order?

How do I track my order?

Return Policy

What is your return policy?

Privacy and Security

What is your privacy policy?

What are your Terms of Service?


How can I share photos of my little one wearing Zutano?

What do I do if I have Z Rewards that can no longer be used?