Return Policy

Zutano will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer. Returns must be received within 60 days of purchase and be accompanied by the original receipt. Refunds will be made in the form of the original payment.

If you are returning a gift, the return must be accompanied by the original gift receipt and refund will be made in the form of a Zutano Online Gift Card.

To return merchandise, simply fill out the return form on the back of the invoice that was included with your purchase. Place the merchandise in the original package, or similar packaging, and use the return address label provided with your order. We recommend insuring your return package.

If you do not have the return form from your order you can download one here: Return Form

If we shipped an incorrect item we will refund your postage and ship the correct item at no cost to you.

Zutano does not place exchange orders. All exchange orders must be placed by the customer. In this way you are assured we have stock available of the styles you wish to order. If you would like to exchange all or part of your order, please fill out the return form and check the box indicating you would like us to send you a Free Shipping Code to use when placing your exchange order. Make sure to provide us with your email address on the form. Return the form along with the product. Your credit card will be refunded for the returned items immediately upon receipt and we will email you your Free Shipping code.

If you do not have a return label, please ship your return to:

Zutano Online
50A Packard Road
East Montpelier, VT 05651